Client Services Officer
- Located at Victoria Square, Perth
- Salary packaging option of up to $15,900pa
- 5 days extra leave (5 weeks in total!) plus many more generous NFP benefits
Respect, Excellence, Celebration, Compassion, Acceptance, Professionalism
Join an organisation that makes a real difference within the community.
About us:
Access Wellbeing Services (AWS) is a separate division of Centrecare Incorporated which delivers Employee Assistance Programs and other wellbeing services to the highest standard. We are a values-based organisation with the purpose to provide services that resolve personal, family and professional challenges that affect employees. We do this with a genuine care for the people we serve and we re-invested all profits into supporting community programs.
The Role
First point of contact role for all clients and enquiries within the branch, this busy and fast-paced environment requires handling multiple queries and follow procedures for multiple services offered, including:
- Manage multiple calendars for appointment bookings.
- Answer calls promptly and in a courteous manner.
- Attend to general enquiries and provide assistance, including referring to other branches or agencies.
- Work collaboratively as part of a small administrative team.
About You
- Cert II or Cert III in Business Administration or equivalent.
- Minimum 2 years' experience in a similar client services / reception /medical setting.
- Strong knowledge of Microsoft suite, data entry skills and ability to learn internal booking and records systems.
- Demonstrated ability to be part of a team, contributing towards culturally responsive, quality service delivery and positive client outcomes.
- Current National Police Certificate or willingness to obtain one.
Benefits
- Discounted corporate health cover provided for by Bupa and Medibank Private
- Salary packaging options up to $15,900, increases your take home pay
- Annual leave loading at 17.5%
- Extra 5 days leave per year pro rata
- Access to training and professional development
- Insurance cover to and from work
- Access to confidential Employee Assistance Program
- 12 weeks paid maternity leave
- Study Leave of five hours per week after two years of service
- Clinical and Management Supervision
- Aboriginal staff provided with cultural support through the Cultural Leads.
How to apply
Position closes: 16 January 2025
Shortlisting will commence upon receipt of applications, Centrecare reserves the right to close the position early if needed.
Should you have any queries, please contact Human Resources on (08) 9288 2244
At Centrecare:
Children feel Valued, Heard, and Safe: Centrecare is fully committed to the National Principles for Child Safe Organisations, child safe cultures and practices. Centrecare also believes that all children are valuable and worthy of respect. It strongly supports the rights of thechild and is committed to ensuring the safety, wellbeing and protection of all children who are in contact with or receive its services.
We are Inclusive: We actively promote a working environment that values diversity and inclusion. We strongly encourage applications from First Nations people, people from culturally diverse backgrounds, people who identify as LGBTQ+ and people with a disability. If you have any support or access requirements, we encourage you to advise us at time of application.
We support the Uluru Statement from the Heart: We are committed to walking alongside First Nations people to support a more inclusive Australia and Closing the Gap.
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