Assessment & Referral Officer

Respect, Excellence, Celebration, Compassion, Acceptance, Professionalism.

About Centrecare

Centrecare is a not-for-profit organisation committed to delivering quality professional counselling, support, accommodation, family violence support, mediation, justice programs and out of home care services.

Do you want to help people who are homeless?

Centrecare operates a Homeless Assessment and Referral Service assisting people who are homeless or at risk of homelessness to access accommodation and support options.

The Role

The position is based predominantly in a call room environment where you will be conducting assessments with people who are experiencing or at risk of homelessness, providing information and making referrals to accommodation and service providers. You will also conduct face to face appointments with clients. Clients may be experiencing a range of complex issues including domestic violence, substance use, mental illness and suicidal ideation. This position also includes making brokerage decisions and supporting the team in the Team Leaders absence.

A Few Specifics.

  • Authorise brokerage in line with the program and agency delegation of Authority
  • Carry out planning, studies or research for projects including aspects of design, formulation of policy, implementation of procedures and presentations.
  • Develop, plan, and supervise the implementation of educational and/or developmental programs for clients.
  • Involvement in establishing organisation programs and procedures.
  • Set priorities, plan, and organise their own work and that of lower classified staff when required, and contribute to the most appropriate operational methods for the team and service.

Benefits and perks

  • Work for a leading NFP with 360 staff across 11 locations providing a great work life balance.
  • Comprehensive training and development to encourage staff growth and development.
  • Four weeks Annual Leave inclusive of a 17.5% leave loading
  • One week of additional paid leave
  • Twelve weeks paid Maternity Leave
  • Access to corporate health cover provided for by Bupa or Medibank
  • Study Leave of five hours per week after two years of service
  • Insurance cover to and from work
  • Employee Assistance Program

Skills and Experience

  • Recognised tertiary (Degree) level qualifications in Social Work, Psychology, Social Welfare, Mental Health.
  • 3 -5 years experience in social services sector
  • The ability to make sound financial decisions around provision of brokerage to people who require assistance
  • Demonstrated high quality assessment and interview skills.
  • Highly effective interpersonal skills and communication skills.
  • High emotional intelligence and resilience
  • Demonstrated experience in engaging and working effectively with young people, individuals, couples and families, who may be faced with multiple, complex issues.

How to Apply

Click on the APPLY button and attach your resume.

Call Laura Swain - HR Team Leader on 9288 2244 for a confidential discussion or email

Closing date: 30 September 2022

Shortlisting will commence straightaway, Centrecare reserves the right to close the position early if needed.

Centrecare believes that all children are valuable and worthy of respect. It strongly supports the rights of the child and is committed to ensuring the safety, wellbeing and protection of all children who are in contact with or receive its services

Vacancy Description - Assessment and Referral Officer Application Package exp 300922.pdf (611 kB)
When applying for any Vacancies / Jobs please use: Internet Explorer 9 and above, Firefox, Chrome, Safari or Opera.
Please do not use Internet Explorer 8 or earlier versions.