Client Services Officer
- Casual position working across six Perth metro locations
- Experienced first point of contact reception admin
- Flexible quick learner to join the casual pool team
Respect, Excellence, Celebration, Compassion, Acceptance, Professionalism
Join an organisation that makes a real difference within the community.
About Centrecare
Centrecare is a not-for-profit organisation with over 300 employees and is committed to delivering quality professional counselling, support, accommodation, mediation and training services in over 11 locations across the Perth metropolitan, Goldfields and South West regions.
The Role
Client Services Officer position to work across Centrecare's six Perth metropolitan locations.
This is a casual position covering employees personal and annual leave.
Based at the front desk, this first point of contact role will attend to enquiries over the phone and in person, assist with appointment bookings and the administration duties of each branch you work at. We require strong customer service, reception, administrative, and organisational skills to provide a positive impact to our clients and the office.
Office hours are Monday to Friday 9am-5pm; shifts may vary between 9am-5pm, including block shifts of 2-3 weeks and may consist of an evening shift 12pm-8pm when required.
A few specifics:
- First point of contact for clients when they arrive to the branch.
- Manage phone lines as they come in and multiple calendars for appointment bookings.
- Work in a busy fast paced environment, whilst handling multiple queries at once, in a compassionate and professional manner for clients who are in need of our service.
- Attend to general enquiries, administration duties and provide assistance to clients, including referring to other branches or agencies.
- Exercise sound judgement, initiative, confidentiality and sensitivity when providing secretarial support where possible.
Selection Criteria
- Minimum Cert III in Business Administration, Community Services or similar.
- Flexible and reliable availability to work across Monday to Friday between 9am - 5pm including an evening shift 12-8pm when required.
- Must be available to work blocks of shifts (e.g. 2-3 weeks leave cover).
- Minimum 12 months previous experience in a busy administration/client services environment.
- Strong knowledge across Microsoft programs and a willingness to learn internal booking and records systems.
- Quick learner with excellent written and verbal communication skills with the ability to always communicate in a professional and courteous manner.
- Competent in performing duties and adapting to working at different branch locations across the north and south metropolitan area.
- Current National Police Certificate (with 12 months validity).
- WA Driver's licence and access to a reliable vehicle.
Benefits
- Casual loading of 25%
- Discounted corporate health cover provided for by Bupa and Medibank Private
- Access to professional development and training
- Insurance cover to and from work
- Employee Assistance Program
- Centrecare-employed Aboriginal staff are provided with cultural support through the Cultural Leads
How to apply
Your availability must align with our above criteria.
Click apply and you will be directed to our online job board to view further details on the vacancy description and complete your application. Please make sure to submit your resume and clearly state your availability in your cover letter.
Position closes: 2 December 2026
Shortlisting will commence upon receipt of applications, Centrecare reserves the right to close the position early if needed.
Should you have any queries, please contact Human Resources on (08) 9288 2244
At Centrecare:
Children feel Valued, Heard, and Safe: Safeguarding children and young people is everyone’s responsibility. Centrecare embeds child safety in all organisational practices with zero tolerance for child abuse, neglect, and exploitation.
We are Inclusive: We actively promote a working environment that values diversity and inclusion. We strongly encourage applications from First Nations people, people from culturally diverse backgrounds, people who identify as LGBTQ+ and people with a disability. If you have any support or access requirements, we encourage you to advise us at time of application.
We support the Uluru Statement from the Heart: We are committed to walking alongside First Nations people to support a more inclusive Australia and Closing the Gap. All Centrecare-employed Aboriginal staff are provided with cultural support through the Cultural Leads.
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