Assessment and Referral Officer
- Work on a rostered basis; 150 hours per four-week period
- 1x Senior Permanent Full-Time Position
- 1x Senior 12 months MTC Part-Time Position (0.6FTE)
Respect, Excellence, Celebration, Compassion, Acceptance, Professionalism
Join an organisation that makes a real difference within the community.
About Centrecare
Centrecare is a not-for-profit organisation with over 300 employees and is committed to delivering quality professional counselling, support, accommodation, mediation and training services in over 11 locations across the Perth metropolitan, Goldfields and South West regions.
The Role
The position is based predominantly in a call room environment where you will be conducting assessments with people who are experiencing or at risk of homelessness, providing information and making referrals to accommodation and service providers. In this role, you will also conduct face to face appointments with clients who may be experiencing a range of complex issues including domestic violence, substance use, mental health and suicidal ideation.
- High volume service requiring your ability to build rapport quickly and engage clients via telephone
- Working closely in a small team environment supporting clients
- Daily entry of client notes into client management software
- Working on a rostered basis; 150 hours per four-week period, with shifts including, 8.30am-4.30pm, 9am-5pm and 11.15am-7.15pm, with one Saturday and Sunday shift per month.
Selection Criteria
- Tertiary level qualification (minimum bachelor's degree) in Social Work, Psychology, Mental Health or related disciplines. (Diploma qualification will not be accepted for this role).
- 3-5 years' experience in social services sector (Level 5).
- Demonstrated high quality assessment and interview skills.
- Highly effective interpersonal skills and communication skills.
- High emotional intelligence and resilience.
- Demonstrated experience in engaging and working effectively with young people, individuals, couples, and families, who may be faced with multiple, complex issues.
- Must be available to work on a 7-day roster with a combination of shifts, including weekends.
Benefits
- Comprehensive training and professional development
- Annual leave loading at 17.5%
- 5 days of additional paid leave pro rata
- 12 weeks paid maternity leave
- Discounted corporate health cover provided for by Bupa and Medibank
- Study leave of five hours per week after two years of service
- Clinical and Management Supervision
- Centrecare-employed Aboriginal staff are provided with cultural support through the Cultural Leads
- Employee Assistance Program
How to Apply
To be successfully screened for this role, applications will only be considered if you meet the selection criteria.
Shortlisting will commence upon receipt of applications, Centrecare reserves the right to close the position early if needed.
Should you have any queries, please contact Caroline Jusman - Human Resources on (08) 9288 2244
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