Respect, Excellence, Celebration, Compassion, Acceptance, Professionalism.

Join an organisation that makes a real difference within the community.

About Centrecare

Centrecare is a not-for-profit organisation with just over 300 employees and is committed to delivering quality professional counselling, support, accommodation, mediation and training services in over 11 locations across the Perth Metro, Goldfields and Bunbury region.

About the service - Entrypoint

Centrecare operates a specialist Homeless Assessment and Referral Service assisting people who are homeless or at risk of homelessness to access accommodation and support options. This is an exciting opportunity to be part of the expansion of the homelessness services.

The Role

As a Tenancy Support Officer, you will play a crucial role in supporting individuals and families to access and maintain secure housing. Working within Centrecare's guidelines and quality assurance requirements, you will advocate on behalf of clients, liaise with various agencies, and assist clients in navigating the complexities of the private rental market. Your role will involve providing short-term assistance, including mentoring, referrals, advocacy, and skill development, to help clients achieve acceptance for private rental properties.

Key Responsibilities

• Advocate on behalf of clients with private real estate agencies, private landlords, emergency relief agencies, Centrelink, and other tenancy-related support agencies.
• Assist clients to sustain their current tenancy or find alternative stable, long-term rental accommodation within a four to six-week service period. Provide support with property condition reports, transport, and other necessities.
• Conduct thorough assessments to determine clients' eligibility for tenancy support services.
• Refer and oversee the transition to support worker services for ongoing support and to agencies for employment and education assistance.
• Work collaboratively within a holistic framework to identify clients' current housing and support needs, implement agreed-upon actions and referrals, and evaluate outcomes.
• Maintain regular contact with clients, liaise with property managers in the private sector to source suitable properties for long-term housing, and establish relevant networks with the community and other service providers.

Selection Criteria

• Recognised TAFE qualification in Real Estate, Community Services, or Business.
• Ability to work with a broad cross section of people to include business, private real estate agents, government, and different socio-economic groups.
• Demonstrated understanding of the impacts of homelessness or at-risk homelessness for individual/families and children.
• An understanding of strength-based approaches to client services.
• Demonstrated experience and knowledge in managing finances and financial risk.
• High computer literacy skills and the ability to collect statistical data related to service delivery.
• Must be available to work on a shared roster across 6 days/week service delivery, including some Saturdays.
• National Police Certificate (within 12 months validity).
• Ability to apply for a Working with Children Check.
• WA Drivers licence and own vehicle.

Benefits

• Discounted corporate health cover provided for by Bupa and Medibank Private.
• Salary packaging options up to $15,900, increases your take home pay.
• Annual leave loading at 17.5%.
• Extra 5 days leave per year pro rata.
• Access to training and professional development.
• Insurance cover to and from work.
• Access to confidential Employee Assistance Program.
• 12 weeks paid maternity leave.
• Study Leave of five hours per week after two years of service.
• Clinical and Management Supervision.
• Aboriginal staff provided with cultural support through the Cultural Leads.

How to apply

Click apply and you will be directed to our online job board to view further details on the vacancy description and complete your application.

Position Closes: 25 April 2026

Shortlisting will commence upon receipt of applications, Centrecare reserves the right to close the position early if needed.
Should you have any queries, please contact Human Resources on (08) 9288 2244

At Centrecare:

Children feel Valued, Heard, and Safe: Centrecare is fully committed to the National Principles for Child Safe Organisations, child safe cultures and practices. harm. Centrecare also believes that all children are valuable and worthy of respect. It strongly supports the rights of the child and is committed to ensuring the safety, wellbeing and protection of all children who are in contact with or receive its services.

We are Inclusive: We actively promote a working environment that values diversity and inclusion. We strongly encourage applications from First Nations people, people from culturally diverse backgrounds, people who identify as LGBTQ+ and people with a disability. If you have any support or access requirements, we encourage you to advise us at time of application.

We support the Uluru Statement from the Heart: We are committed to walking alongside First Nations people to support a more inclusive Australia and Closing the Gap. All Centrecare employed Aboriginal staff are provided with cultural support through the Cultural Leads.

www.centrecare.com.au